Privacy policy

The short version

GhostFi has no sign-up, no email and no account. We keep what an order needs to run, and little else. We do not sell data and we do not use ad trackers.

What we keep for each order

• the coins, chains and amounts you picked, the quote and the fees;
• the receiving address you gave and, if you gave one, your refund address;
• the one-time deposit address we created for the order;
• the transactions of the order (deposit, conversion, payout, or deposit sent back) and their status;
• if you created the order from our Telegram bot, your Telegram user ID, so the bot can message you about it.

Addresses and transactions are public on their blockchains anyway. We keep order records as long as we need them to run the service, answer support questions and disputes, and meet legal duties.

Support chat

If you use the support chat, your messages are sent to an AI model (Anthropic) to write the answer. If you ask for a human, report a problem, or leave a Telegram handle or an email, the conversation and that contact are sent to the GhostFi team on Telegram. Only leave a contact if you want us to reach you.

Referrals

If you open a referral link, the referral code is stored in your browser and sent with your order, so the referrer can be credited. If you use the referral page from Telegram, we use your Telegram user ID to show your own referral code and earnings.

In your browser

The site uses your browser storage, not cookies, for a few things: the referral code you arrived with, your own referral code, which tab you last picked, and the quote you were looking at. They stay on your device. Clearing your site data removes them.

Technical data

Our host (Netlify for the site, Railway for the API) receives your IP address and browser details with each request, like any website. We use the IP address in memory to limit abuse, such as too many requests. We do not build profiles from it.

Who else sees data

Only the services an order needs:

• the exchanges that convert the order, which see the deposit and the payout address;
• a cross-chain bridge service on the routes that use it;
• blockchain data providers we query to follow your deposit and payout;
• Anthropic for the support chat, and Telegram if you use the bot;
• authorities, when the law requires it.

Your choices

You can ask what we hold about an order, or ask us to delete it once it has finished, through the support chat or @GhostFi_Privacy on X. Give the order ID. We may keep what the law or an open dispute requires.

Changes

We can update this policy. The date at the top shows the latest version.